Are all products genuine?

Yes. All of our products are 100% genuine and sourced directly from direct brands, authorized suppliers in South Korea. All Korean beauty products are shipped from our warehouse in Korea.

Which brands do you supply?

We supply a wide range of Korean beauty brands, including skincare, makeup, hair care, body care, and beauty devices. Please contact us if you are looking for a specific brand.

Can you source products not listed on the website?

Yes. We can source additional Korean beauty brands and products upon request, subject to availability.

How do I place an order?

You can place your order directly through the shopping cart on our platform, or visit the Ready to Order section, select your preferred brand, and download the order form.Simply complete the Excel order form and send it to us via Chat, WhatsApp, or email.Our sales team will assist you throughout the entire ordering process, from quotation and order confirmation to shipment.

What is the minimum order amount (MOA)?

Minimum Order Amount (MOA) is USD 3,000 per purchase order.

Which shipping carriers do you use?

Orders are shipped via DHL, Fedex and UPS.Shipping costs are calculated based on shipment from South Korea to the destination country.We are unable to ship to the following addresses: P.O. Box, APO, FPO, or DPO addresses.※ If your order requires shipment via a freight forwarder, please contact us prior to placing your order.Contact: partners@adalinegroup.com

How long does shipping take?

Delivery time depends on the destination country and shipping method. Our sales team will provide an estimated transit time before shipment.

Can you ship to freight forwarders?

Yes. If you plan to use a freight forwarder, please contact us before placing your order at partners@adalinegroup.com

Can you help with customs documentation?

Yes. We provide commercial invoices, packing lists, and standard export documents required for customs clearance.

What happens if customs delays or rejects my shipment?

Customs regulations vary by country. Beliora is not responsible for products that are delayed, confiscated, or rejected by customs authorities. We recommend contacting your local customs office before placing an order.

What payment methods do you accept?

We primarily accept international bank transfers (T/T). Credit card payments are also accepted. Depending on the order size and circumstances, additional payment options may be available. Please contact our sales team for more information.

Are prices inclusive of shipping and taxes?

No. Shipping costs, customs duties and other local taxes are not included unless otherwise agreed.

How can I contact your sales team?

For any inquiries regarding products, orders, partnerships, or logistics, please contact us at partners@adalinegroup.com.

How can I view wholesale prices?

Wholesale prices are available only to approved business accounts. Please create an account first. Once your business registration has been verified and your account has been approved, you will be able to view wholesale pricing.